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Returns & refunds


Our policy lasts 14 days. If 14 days have gone by since you received your item and you have not returned the item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Hemp Eyewear will review claims on a case by case basis and reserves the right to determine defects. We will speak to you directly about the issue as part of our customer service.

If you need to exchange it for the same item, send us an email at and send your item to:

Hemp Eyewear, The Biscuit Factory, 4-6 Anderson Pl, Edinburgh EH6 5NP


To return your product, you should mail your product to:

Hemp Eyewear, The Biscuit Factory, 4-6 Anderson Pl, Edinburgh EH6 5NP

You will be responsible for paying for your own shipping costs for returning your item. We will then reimburse you return shipping the cost. Please keep the postage receipt to prove return of shipment. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

More Information:

Customer service email: 

Registered company address: The Biscuit Factory, 4-6 Anderson Place, Edinburgh, EH6 5NP

Registered company name: Hemp Eyewear Limited

Registered company number: SC487281