1. Cleaning: Use a soft, dry cloth to gently wipe your hemp eyewear to remove any dust or dirt. Avoid using any abrasive cleaners or chemical solutions as this can damage / dry out the frame.
2. Protecting: Apply wax to the frame using a piece of cloth so there is a visible wax layer on the surface. Leave the wax to soak in for at least 30 minutes before wiping off with a dry, clean cloth. Repeat at least every 2 months for warmer climates, or every 4 months for cooler climates.
3. Avoid water: Do not submerge your hemp eyewear in water or expose it to excessive moisture. Water can cause the hemp to expand, damaging the surface finish.4. Avoid extreme high temperatures: To prevent the frames from drying out, it is advisable to avoid exposing your hemp eyewear to extremely high temperatures.
4. Store properly: When not in use, store your hemp eyewear in a case to protect it from scratches and other damage.
5. Handle with care: Hemp eyewear is strong but not as flexible as plastic. Avoid twisting or bending the frames and temples, and do not place them face-down on hard surfaces in order to protect the lenses.

We offer a guarantee against any product fault for two years after the day of purchase.

The warranty covers manufacturing product faults that are outside of general wear and tear.

No, you just need your order confirmation email, or receipt/confirmation from the optician that the frame was purchased from.

Send us an email with the order confirmation, and a description / photos of the fault.

Send us an email with a description / photos of the fault, and we'll be in touch.